Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives

By Chun-Hua Hsiao, Jung-Jung Chang, Kai-Yu Tang. Telematics and informatics, 2016

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Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2020, background): “In line with this proposition, social influence was empirically proved by Hsiao, Chang, and Tang (2016) to have a significant role in shaping the user’s satisfaction with mobile social apps.”
What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? (2020, methodology): “…users’ continuance usage intention of FDAs, which is supported by previous studies in various contexts of technology adoption respectively (Roh and Park, 2019; Zhou and Li, 2014; Lai and Shi; 2015; Hsiao et al., 2016; Zhu, Lan and Chang; 2017; Chopdar and Sivakumar; 2019; Marinković et al., 2020).”
Investigating the impact of social media advertising features on customer purchase intention (2018, background): “Users of mobile social apps are more likely to continue using such systems if they have a habitual behaviour toward such applications, as proved by Hsiao, Chang, and Tang (2016).”