Dual processes at work in a call centre: An application of the job demands – resources model

By Arnold B. Bakker, Evangelia Demerouti, Wilmar B. Schaufeli. 2003

1,004 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9bc9715611572ae34ead30d9f29d8844e7420244

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Arnold B. Bakker
2. Wilmar B. Schaufeli
3. Hans De Witte
4. Evangelia Demerouti
5. Nele de Cuyper
6. Osman M. Karatepe
7. A. van den Broeck
8. M. Tims

In Organizational Behavior and Human Resource Management

1. Arnold B. Bakker
2. Wilmar B. Schaufeli
3. Evangelia Demerouti
4. Hans De Witte
5. M. Tims
6. Toon W. Taris
7. Osman M. Karatepe
8. A. van den Broeck

In Sociology and Political Science

1. Arnold B. Bakker
2. Wilmar B. Schaufeli
3. Osman M. Karatepe
4. Evangelia Demerouti
5. M. Tims
6. Hans De Witte
7. Toon W. Taris
8. Ulla Kinnunen *

Citations in the corpus

• The Role of Personal Resources in the Job Demands-Resources Model (2007, methodology): “Finally, opportunities for professional development were assessed with three items from the scale constructed by Bakker et al. (2003b).”
• Work orientations in the job demands-resources model (2012, background): “Specific job demands (e.g. work pressure or emotional demands) have been repeatedly found to predict exhaustion (i.e. severe fatigue) among various occupational groups (e.g. Bakker et al., 2005; Bakker et al., 2003; Demerouti et al., 2004).”
• Organizational Commitment and Job Satisfaction among Teachers during Times of Burnout (2012, background): “…at the workplace, both physical and emotional, have a direct bearing on the emotional exhaustion component of burnout, while depersonalization and personal accomplishment are a result of insufficient job resources (Bakker et al., 2003; Demerouti, Bakker and Schaufeli, 2001; Lee and Ashforth, 1996).”
• The Job Demands-Resources Model (2015, background): “For example, Bakker et al. (2003) showed that de‑ mands and resources interacted statistically in predicting the two burnout components.”
• Burnout and connectedness among Australian volunteers: A test of the Job Demands–Resources model (2007, background): “Similarly, support for the two main processes, as well as for the cross-link from job demands to turnover through burnout, was again found in a study of the JD-R model among Dutch call centre workers (Bakker et al., 2003).”