Base-Rate Information in Consumer Attributions of Product-Harm Crises

By Jing Lei, N. Dawar, Zeynep Gürhan‐Canli. 2012

111 citations recorded by the source corpus.

Subfields: Cognitive Neuroscience, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9a5d1c8a3da739d5a9fe4f4d494c9b9e5f2cc605

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Cognitive Neuroscience

1. Jodie Whelan
2. N. Dawar
3. Anat Rafaeli

In Social Psychology

1. Jodie Whelan
2. Johannes Boegershausen
3. N. Dawar
4. Anat Rafaeli
5. Jos G. A. M. Lemmink
6. Alexander P. Henkel
7. Iris Vilnai-Yavetz

In Sociology and Political Science

1. Jodie Whelan
2. N. Dawar
3. Anat Rafaeli

Citations in the corpus

• Attributions of blame following a product-harm crisis depend on consumers’ attachment styles (2016, methodology): “To date, most research on consumers’ attributions of blame has focused on firmand/or industry-related variables (e.g., Klein and Dawar 2004; Lei et al. 2012; Su and Tippins 1998).”
• The Social Dimension of Service Interactions (2017, background): “…perceived the employee as significantly more to blame, responsible, and at fault for the customer not getting immediate access to a changing room (a ¼ .97, Lei, Dawar, and Gürhan-Canli 2012) than those in the no blame condition, Mblame ¼ 5.11, Mno blame ¼ 3.10; F(1, 178) ¼ 50.98, p < .001.”