Alexander P. Henkel

Social Psychology · 2017

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Alexander P. Henkel trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Andrew F. Hayes
  2. Yla R. Tausczik
  3. Maura L. Scott
  4. Lilia M. Cortina
  5. Alicia A. Grandey
  6. Christine L. Porath
  7. Céleste M. Brotheridge
  8. James W. Pennebaker
  9. Hillary Anger Elfenbein
  10. Katja Gelbrich

Papers from Alexander P. Henkel's perspective

Ordered by how strongly the researchers Alexander P. Henkel trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach
  2. Emotional labor and burnout: Comparing two perspectives of "people work"
  3. Incivility in the workplace: incidence and impact. (Journal of Occupational Health Psychology)
  4. Does Rudeness Really Matter?: The Effects of Rudeness on Task Performance and Helpfulness
  5. Opportunistic customer claiming during service recovery
  6. Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships
  7. Ensuring greater satisfaction by engineering salesperson response to customer emotions
  8. Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies
  9. On the positive aspects of customers: Customer‐initiated support and affective crossover in employee–customer dyads
  10. Is “service with a smile” enough? Authenticity of positive displays during service encounters

Their papers