Consumer patronage and risk perceptions in Internet shopping

By S. Forsythe, Bo Shi. 2003

1,464 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/984b4e2eaf23e129257b3a808a3027a7fecba329

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

An Analysis of Factors Affecting on Online Shopping Behavior of Consumers (2012, result): “This finding is compatible with findings of the Forsythe and Shi (2003) and Biswas and Biswas (2004).”
E‐atmosphere, emotional, cognitive, and behavioral responses (2010, background): “, amount spent on the website, frequency of searching with intent to buy, and frequency of purchasing online) ( Forsythe and Shi, 2003”
A Comparative Study of Attitude Theory and other Theoretical Models for Understanding Travel Behaviour (2008, background): “Similarly, Internet experience could be either a constraint or a facilitator for e-shopping, while shop accessibility and car ownership could act as such for in-store shopping (Farag et al, 2007; Forsythe and Shi, 2003; Swinyard and Smith, 2003; Van and Senior, 2000).”
Mobile-banking adoption by Iranian bank clients (2014, background): “Initially, perceived risk was limited to fraud or product quality, but today perceived risk is defined in relation to financial, physical, psychological, or social risks in online transactions (Forsythe and Shi, 2003; Im et al., 2008).”
Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013, methodology): “Perceived risk is a function of the uncertainty about the potential outcomes of a behavior and the possible unpleasantness of these outcomes (Forsythe and Shi, 2003) and it represents consumer uncertainty about loss or gain in a particular transaction (Murray, 1991).”
Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives (2016, background): “Functional risk is also known as product performance risk, and is the perceived risk related with the disappointment that online buyers may experience when the products purchased online do not meet their expectations [Forsythe & Shi 2003].”
The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food (2013, background): “Forsythe and Shi (2003) tested the relationships between four types of risk perception (i.e., financial, time/convenience, product performance, and psychological risks) and online users’ shopping patronage.”
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping (2020, background): “Forsythe and Shi (2003) reported a negative relationship between perceived risk and behavior in online shopping, and further clarified that perceived financial risk is the most reliable predictor of Internet patronage activity.”
Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “PR defined “as the subjectively determined expectation of loss by an Internet shopper in contemplating a particular online purchase” (Forsythe and Shi, 2003, p. 869) and as the consumer’s perceived uncertainty (Im et al., 2008).”
Shopping mode choice: Physical store shopping versus e-shopping (2009, background): “Most of the existing literature, however, has focused on the advantages and disadvantages of Internet marketing (Pallab, 1996; Forsythe and Shi, 2003; Lee and Tan, 2003).”