A Reappraisal of the Role of Emotion in Consumer Behavior

By Allison R. Johnson, David W. Stewart. 2005

154 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9562c328f154637aaf28322f3720deecb19c164f

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Citations in the corpus

Stress and emotions at work: an adventure tourism guide's experiences. (2013, background): “Extensive catalogues of possible emotions and a number of different theoretical approaches have been explored in psychological and consumer behaviour research (e.g., Izard, 1991; Johnson & Stewart, 2005; Oliver, 1993).”
Witnessing Incivility Among Employees: Effects on Consumer Anger and Negative Inferences About Companies (2010, background): “According to appraisal theories of emotion, differentiated emotional responses arise from consumers’ assessments (appraisals) of situations and events (Johnson and Stewart 2005; Kuppens and Van Mechelen 2007).”
Consumers’ Emotional Bonds with Foreign Countries: Does Consumer Affinity Affect Behavioral Intentions? (2011, background): “…more specific mental processes including emotions, moods, and (possibly) attitudes” and state that “affect might be considered a general category for mental feeling processes, rather than a particular psychological process, per se” (see also Forgas 2001; Fredrickson 2000; Johnson and Steward 2005).”
Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2017, unknown): “…dimensions of novelty, goal relevance (including goal importance and goal interest), and the degree of goal realization (Ellsworth & Smith, 1988; Johnson & Stewart, 2005; Lazarus, 2001; Manstead, Tetlock, & Manstead, 1989; Omdahl, 1995; Reisenzein, 1994; Ruth, Brunel, & Otnes, 2002; Scherer et…”
Investigating Tourists’ Fun-Eliciting Process toward Tourism Destination Sites: An Application of Cognitive Appraisal Theory (2018, background): “Previous consumer behavior research has suggested that CAT is the dominant theory in identifying the antecedents of consumption emotions and its effects on postconsumption evaluations (Bagozzi, Gopinath, and Nyer 1999; Johnson and Stewart 2005; Watson and Spence 2007).”
The road to customer loyalty paved with service customization (2016, background): “Research suggests that consumers first appraise outcome desirability, which distinguishes positive and negative emotions (Johnson & Stewart, 2005).”
Appraisal Determinants of Tourist Emotional Responses (2012, background): “Certainty about a situation or outcome arises from the experience or knowledge as a result of prior exposure (Johnson and Stewart 2005).”
‘Fear of Missing Out’ (FOMO) marketing appeals: A conceptual model (2019, background): “Cognitive appraisal theory (CAT) (Bagozzi, Gopinath, and nyer 1999; Johnson and stewart 2005) supports both the participants’ views and the thematic diagram because CAT proposes that a stimulus promotes an initial cognitive appraisal.”
The mediating role of consumption emotions (2017, background): “The cognitive appraisal approach of emotions is widely accepted as a theoretical standpoint for understanding emotional reactions induced during the consumption context (Johnson and Stewart, 2005).”
Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020, background): “Consumer behavior studies (Johnson and Stewart 2005; Lefebvre, Hasford, and Wang 2019; Soscia 2007; L. Watson and Spence 2007), tourism research (Breitsohl and Garrod 2016; R. Cai, Lu, and Gursoy 2018; Choi and Choi 2019; Hosany 2012; Jiang 2019; Ma et al. 2013), and emerging studies on residents’…”