More Than an Answer: Information Relationships for Actionable Knowledge

By Rob Cross, Lee S. Sproull. Organ. Sci., 2004

581 citations recorded by the source corpus.

Subfields: Communication, Computer Science Applications

View Paper: https://www.semanticscholar.org/paper/8335adb4dab5456db29f8e0c8dbde38d0fdcf45f

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Citations in the corpus

Boundary Dynamics: Implications for Building Parent-School Partnerships (2009, background): “Thus, interpersonal relationships are central to generating actionable knowledge in organizations (Cross & Sproull, 2004); up to 95% of people studied in organizations credit their relationships with others, not designated experts, as contributing most to their decision-making and creation of new…”
Job Seeking: The Process and Experience of Looking for a Job (2020, background): “…work based on interview data from a managerial sample (not job seekers) has delineated five components of proximal networking benefits: solutions provided by others, referrals to other sources of information, problem reformulation, validation/reassurance, and legitimation (Cross & Sproull 2004).”
FROM THE HEAD AND THE HEART: LOCATING COGNITION- AND AFFECT-BASED TRUST IN MANAGERS' PROFESSIONAL NETWORKS (2008, methodology): “Prior egocentric network research has used similar analytical strategies to address the problem of data nonindependence (e.g., Cross & Sproull, 2004 ).”
Walking the Walk: Portraits in Leadership for Family Engagement in Urban Schools (2009, background): “Thus, interpersonal relationships are central to generating actionable knowl edge in organizations ( Cross & Sproull, 2004 ); up to 95% of people studied in organizations credit their relationships with others, not designated experts, as contributing most to their decision-making and creation of new”
Innovating at Cultural Crossroads: How Multicultural Social Networks Promote Idea Flow and Creativity (2018, background): “Yet network research has long recognized that networks bring highly specific forms of resources (e.g., Borgatti & Halgin, 2011; Chua, Ingram, & Morris, 2008; Cross & Sproull, 2004).”
Forecasting: theory and practice (2020, methodology): “work by Croston (1972) was followed by other representative methods such as the SBA method by Syntetos and Boylan (2001), the aggregate–disaggregate intermittent demand approach (ADIDA) by Nikolopoulos et al.”
Guanxi vs networking: Distinctive configurations of affect- and cognition-based trust in the networks of Chinese vs American managers (2009, methodology): “Past network research has also used random-effects models to address the problem of non-independence of data (e.g., Cross & Sproull, 2004).”
One of Us or One of My Friends: How Social Identity and Tie Strength Shape the Creative Generativity of Boundary-Spanning Ties (2014, background): “Relationships may also play an important role in later phases as colleagues reach out to one another to help them not only solve problems but also to validate solutions or implement them (Baer, 2012; Cross & Sproull, 2004).”
The Impact of Knowledge Resources on New Venture Performance (2009, background): “Some of these would include the presence of other key executives (Cross and Sproull 2004), through formalized relationships with suppliers and customers, and in boundaryspanning systems and procedures.”
Emotional Intelligence in Marketing Exchanges (2011, background): “Researchers have begun to examine the importance of social skills (Cross and Sproull 2004) in improving customer interactions.”
Organizational Learning: From Experience to Knowledge (2011, unknown): “…(Szulanski, 1996); characteristics of the units involved in the transfer such as their absorptive capacity (Cohen & Levinthal, 1990), expertise (Cross & Sproull, 2004), similarity (Darr & Kurtzberg, 2000), or location (Gittleman, 2007; Jaffee, Trajtenberg & Henderson, 1993), and…”
Network Exchange Patterns in Online Communities (2011, background): “In organizations, individuals that provide knowledge help can count on their own help requests to be answered by those who have been helped (Cross and Sproull 2004).”