The Experience Economy and Commercial Experiences

By Susanne H. G. Poulsson, S. Kale. 2004

336 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Urban Studies

View Paper: https://www.semanticscholar.org/paper/7f0ff3ba3053c8ab23c505e7fd4a77fb7963fe6a

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Citations in the corpus

Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars (2016, background): “The advent of the “experience economy” brought along a research stream dedicated to the understanding of customer experiences (e.g. Carù and Cova, 2003; Poulsson and Kale, 2004; Gentile et al., 2007; Verhoef et al., 2009).”
Co-creation of tourist experiences: a literature review (2018, background): “…kind, that is, the actively participated in and interactive experience (Cabiddu et al., 2013; Füller, Hutter, & Faullant, 2011; Hsieh & Yuan, 2011; Obenour et al., 2006; Poulsson & Kale, 2004; Prahalad & Ramaswamy, 2004; Vargo & Lusch, 2004, 2008; Vargo, Maglio, & Akaka, 2008; Walls et al., 2011).”
The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2018, neutral): “The diversity in how CE is understood in the literature leads to a lack of clarity, typical of umbrella constructs (Poulsson and Kale 2004; Tynan and McKechnie 2009).”
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market (2009, background): “After that, many discussions and thoughts have been proposed based on their experience theory (Kozinets et al, 2002 ; Lawn, 2004 ; Mathwick et al, 2001 , 2002 ; Mitchell, 2003 ; Pine & Gilmore, 2000 ; Poulsson & Kale, 2004 ).”
Co-Creation Experiences: Attention and Memorability (2016, background): “Experiences emerge from activities and interactions during consumption (Poulsson & Kale, 2004), and rich and vivid memories are part of their essence (Cutler & Carmichael, 2010; Pikkemaat & Schuckert, 2007; Tung & Ritchie, 2011a).”
Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2010, background): “The emergence of the experience economy has spawned a plethora of studies dedicated to the understanding of consumer experiences (e.g. Addis and Holbrook, 2001; Carù and Cova, 2003; Poulsson and Kale, 2004; Chang and Chieng, 2006; Ponsonby-Mccabe and Boyle, 2006; Gentile et al, 2007).”