The effect of TQM practices on employee satisfaction and loyalty in government
By Chen-Chi Chang, Chao-Min Chiu, C. A. Chen. 2010
181 citations recorded by the source corpus.
Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/da12cd6fbb640a6e5aad8febbeca04619e92e4cc
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In Management Information Systems
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction (2012, unknown): “[20] also confirms the same conclusion.”
- The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “2 Employee satisfaction and hotel performance Previous studies have identified the relationship between employee satisfaction and firm performance (Chang et al., 2010; Matzler and Renzl, 2006; Matzler et al., 2004; Al-Zoubi, 2012; Arsić et al., 2012; Credé et al., 2009; Gursoy and Swanger, 2007; Ami”