Privacy in e-commerce: stated preferences vs. actual behavior

By Bettina Berendt, Oliver Günther, Sarah Spiekermann. CACM, 2005

495 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/75cb8c1ae5f2934ba529e97c42661f11446185c0

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Citations in the corpus

Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies (2013, background): “This may explain why online consumers do not always act in line with their stated privacy preferences (Berendt et al. 2005; Srivastava 2009).”
Privacy, Trust, and Self-Disclosure Online (2010, background): “First, there is evidence that people do not read privacy policies, or if they do read them do not fully understand their contents ( Berendt, Gunther, & Spiekermann, 2005 ; Milne & Culnan, 2004 ).”
The Value of Privacy Assurance: An Exploratory Field Experiment (2007, background): “Second, survey responses may not be indicative of final choices (see, e.g., Berendt et al. 2005).”
Unwillingness to Pay for Privacy: A Field Experiment (2011, background): “1 In an experiment by Berendt et al. (2005) with a monopoly online store, present-biased preferences are a potential source of observed privacy choices.”
Explicating the privacy paradox: A qualitative inquiry of online shopping consumers (2020, background): “…indicates that despite online consumers’ concerns and worries over privacy, they at times readily divulge their personal information, accept being tracked and profiled, and fail to take adequate protective measures (Baruh et al., 2017; Berendt et al., 2005; Kokolakis, 2017; Norberg et al., 2007).”
The privacy paradox - Investigating discrepancies between expressed privacy concerns and actual online behavior - A systematic literature review (2017, methodology): “Furthermore, we propose to make use of interactive software and social interaction to support the user as interactive software is typically perceived to be as trustworthy as a human communication partner (Berendt et al., 2005).”
Adoption of Electronic Health Records in the Presence of Privacy Concerns: The Elaboration Likelihood Model and Individual Persuasion (2009, background): “By contrast, as concern for privacy decreases, individuals increasingly provide information with little elaboration on the consequences such as being profiled or identified (Berendt et al. 2005).”
Privacy Concerns Versus Desire for Interpersonal Awareness in Driving the Use of Self-Disclosure Technologies: The Case of Instant Messaging in Two Cultures (2011, background): “For example, through an experimental study, Berendt et al. [10] demonstrated that web users do not always act in line with their stated privacy preferences, sometimes disclosing information about themselves without any compelling reason to do so. an existing explanation for such a privacy…”