Conflict management styles, emotional intelligence, and job performance in public organizations

By Hsi-An Shih, Ely Susanto. 2010

178 citations recorded by the source corpus.

Subfields: Gender Studies, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/74fa8f5926256bcb801fb414af62357f90b17354

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Gender Studies

1. S. Valente
2. A. Lourenço
3. V. Taras
4. Ely Susanto
5. Hsi-An Shih

In Organizational Behavior and Human Resource Management

1. S. Valente
2. A. Lourenço
3. M. Gunkel
4. Christopher Schlaegel
5. V. Taras
6. Ely Susanto
7. T. Cao
8. Hsi-An Shih

In Social Psychology

1. M. Gunkel
2. Christopher Schlaegel
3. S. Valente
4. A. Lourenço
5. V. Taras
6. Ely Susanto
7. T. Cao
8. Hsi-An Shih

Citations in the corpus

• Conflict in the Classroom: How Teachers’ Emotional Intelligence Influences Conflict Management (2020, background): “…researches indicated that individuals with high EI are more confident, creative, flexible, have a greater capacity to deal with stress and with their own emotions, being, therefore, the ones that present greater problem solving (Hein, 1996) and better performance at work (Shih and Susanto, 2010).”
• The mediation role of leadership styles in integrated project collaboration: An emotional intelligence perspective (2018, background): “…and managing one's own and others' emotions which facilitates the formation of advantageous thoughts and behaviors (Mayer et al., 2008; Bratton et al., 2011) and can be improved in accordance with the development of age and experience of people (Shih and Susanto, 2010; Obradovic et al., 2013).”
• Is innovative behavior really good for the firm?: Innovative work behavior, conflict with coworkers and turnover intention: moderating roles of perceived distributive fairness (2011, background): “Based on such definitions, conflict occurs when people perceive that their interests are not well-matched with other people in a group, firm, or society (Shih and Susanto, 2010).”
• Cultural values, emotional intelligence, and conflict handling styles: A global study (2016, background): “As conflicts are often highly emotional events, one stream of research has focused on the influence of emotional intelligence on individuals’ preferences for conflict handling styles (e.g., Jordan & Troth, 2004; Shih & Susanto, 2010; Yu, Sardessai, Lu, & Zhao, 2006).”