Cultural intelligence.

By P. Earley, Elaine Mosakowski. Harvard Business Review, 2003

820 citations recorded by the source corpus.

In an increasingly diverse business environment, managers must be able to navigate through the thicket of habits, gestures, and assumptions that define their coworkers' differences. Foreign cultures are everywhere--in other countries, certainly, but also in corporations, vocations, and regions. Interacting with individuals within them demands perceptiveness and adaptability. And the people who have those traits in abundance aren't necessarily the ones who enjoy the greatest social success in familiar settings. Cultural intelligence, or CQ, is the ability to make sense of unfamiliar contexts and then blend in. It has three components--the cognitive, the physical, and the emotional/motivational. While it shares many of the properties of emotional intelligence, CQ goes one step further by equipping a person to distinguish behaviors produced by the culture in question from behaviors that are peculiar to particular individuals and those found in all human beings. In their surveys of 2,000 managers in 60 countries, the authors found that most managers are not equally strong in all three of these areas of cultural intelligence. The authors have devised tools that show how to identify one's strengths, and they have developed training techniques to help people overcome weaknesses. They conclude that anyone reasonably alert, motivated, and poised can attain an acceptable CQ.

Subfields: Communication

View Paper: https://www.semanticscholar.org/paper/7242bb07d3f9568f1579d5e0d87f189a673c5c65

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Citations in the corpus

An interpretive examination of the development of cultural sensitivity in international business (2008, neutral): “Successful crosscultural dyadic relationships require the development and nourishment of these intertwined cognitive, motivational, and behavioral skills and capabilities through adequate managerial training (Earley & Mosakowski, 2004).”
The effects of cultural intelligence on expatriate performance: the moderating effects of international experience (2010, neutral): “Other studies have also demonstrated conceptually that CQ might contribute to the level of expatriate adjustment which leads to higher performance (e.g., Earley and Ang 2003; Earley and Mosakowski 2004).”
Multicultural student group work in higher education: An explorative case study on challenges as perceived by students (2012, neutral): “…understanding of a collaborative situation and their actual actions/behaviors in a collaborative ituation (e.g., Behfar et al., 2006; Cox et al., 1991; Earley & Mosakowski, 2004; Halverson & Tirmizi, 2008; Hofstede, 1980, 993; Watson, Kumar, & Michaelsen, 1993; Watson, Johnson, & Zgourides, 2002).”
Cultural intelligence, global mindset, and cross-cultural competencies: a systematic review using bibliometric methods (2020, background): “More than two dozen instruments have been developed for the quantitative assessment of CQ (Earley and Mosakowski, 2004; Ang et al., 2006; Thomas et al., 2008; Van Dyne et al.2012; Alon et al., 2016).”
Expatriate performance in international assignments: The role of cultural intelligence as dynamic intercultural competency (2010, neutral): “…of CQ captures an individual’s capacity for successful adaptation to new and unfamiliar cultural settings and ability to function easily and effectively in cultural environments worldwide including situations characterized by cultural diversity (Earley & Ang, 2003; Earley & Mosakowski, 2004).”
Enhancing expatriates’ assignments success: the relationships between cultural intelligence, cross-cultural adaptation and performance (2020, background): “Scholars have called for more research on the CQ dimensions (Ang et al. 2011) as the four CQ components have been differently associated with specific intercultural effectiveness outcomes (see Rockstuhl and Van Dyne 2018 for a review).”
Can Business Schools Make Students Culturally Competent? Effects of Cross-Cultural Management Courses on Cultural Intelligence (2013, neutral): “Our conclusion is similar to that of Ang et al. (2011), who note that there are substantial inconsistencies among studies.”