How Much can you Trust Online Information? Cues for Perceived Trustworthiness of Consumer-generated Online Information

By Lee-Yun Pan, Jyh-Shen Chiou. 2011

346 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d0f1e03bf12403f07e1abb7916e9cb2fb9caf045

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In Information Systems and Management

In Sociology and Political Science

Citations in the corpus

Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation (2020, background): “Previous studies mainly focused on how these factors influenced purchase invention, online sales, trust, and attitude towards eWOM (Babić Rosario et al., 2016; M. Lee et al., 2009; Pan & Chiou, 2011).”
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis (2020, background): “Individuals’ social relationships can influence the credibility of the source of eWOM communications (Pan and Chiou, 2011), which can be determined by homophily (Miller and Hoppe, 1973).”
The penalty for privacy violations: How privacy violations impact trust online (2018, background): “…of recommendation types (Smith, Menon, & Sivakumar, 2005), a website's ease of use (Awad & Ragowsky, 2008), a user's relationship to fellow posters (Pan & Chiou, 2011), website design (Urban, Amyx, & Lorenzon, 2009), a website's characteristics, order fulfillment, and absence of errors (Bart,…”
Of “Likes” and “Pins”: The Effects of Consumers’ Attachment to Social Media (2015, background): “This WOM advocacy is affected by emotion (Berger and Milkman 2012), is used to gain personal and social benefits (Alexandrov, Lilly, and Babakus 2013), and when communicated on social media, may be used by consumers to help make their purchasing decisions (Pan and Chiou 2011).”
Twenty-Five Years of Social Media: A Review of Social Media Applications and Definitions from 1994 to 2019 (2020, background): “electronic word-of-mouth created in SM communities helps consumers in their purchasing decisions.(22) This suggestion is important given that customers are actually more interested in other users’ recommendations and word-of-mouth rather than the vendor-created product information.”
A study of the impact of social media on consumers (2014, background): “The social relationship of consumers generated through social media significantly affects the perceived trust of consumers (Pan & Chiou 2011) .”
Linking Social Media Marketing Activities to Revisit Intention through Brand Trust and Brand Loyalty on the Coffee Shop Facebook Pages: Exploring Sequential Mediation Mechanism (2021, background): “SMMA are supportive activities with strong interaction and connection between consumers and firms [61,62].”
eWOM source credibility, perceived risk and food product customer's information adoption (2016, background): “Argument quality refers to communication persuasion, divided into the week and strong informational message as introduced Elaborated Likelihood Model (ELM) by Petty and Cacioppo (1986). People seek central and peripheral routes of argument quality, pay more attention on argument quality during food ”
Avoiding the dark side of positive online consumer reviews: Enhancing reviews' usefulness for high risk-averse travelers (2015, background): “According to the social cognition theory, negative information is perceived to be more trustworthy (Pan and Chiou, 2011) and influential than positive information in forming impressions (e.g., Fiske, 1993; Sparks and Browning, 2011).”
The effect of online interaction and trust on consumers’ value co-creation behavior in the online travel community (2018, background): “Previous research shows that trust plays an important role in consumer engagement and participation in the online space (Pan & Chiou, 2011; Sparks, So, & Bradley, 2016).”