In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts

By Tom van Laer, Ko de Ruyter. 2010

156 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Communication, Social Psychology

View Paper: https://www.semanticscholar.org/paper/2835e4388181ba214e8662616b2b362ffe92b88e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

1. Lotte M. Willemsen
2. G. van Noort

In Communication

1. B. Polin
2. Lotte M. Willemsen
3. G. van Noort

In Social Psychology

1. Robert B. Lount
2. B. Polin
3. Lotte M. Willemsen
4. G. van Noort
5. R. Lewicki

Citations in the corpus

• Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms (2012, background): “Webcare — whether reactive or proactive — is believed to provide an effective means to mitigate the effects of NWOM (Hong and Lee 2005; Lee and Song 2010; van Laer and de Ruyter 2010; Weinberg, Davis, and Berger 2011).”
• An Exploration of the Structure of Effective Apologies (2016, background): “…seen as an isolated event rather than a frequently recurring problem (see also Kramer & Lewicki, 2010; Schlenker & Darby, 1981; Scott & Lyman, 1968; van Laer & de Ruyter, 2010 for reviews).1 An important and yet poorly understood question that remains, however, is whether the effectiveness of an…”