A service quality index for area-wide contract performance assessment§§This chapter first appeared as an article in the Journal of Transport Economics and Policy.

By David A. Hensher. 2007

182 citations recorded by the source corpus.

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Citations in the corpus

A Stated Preference Experiment for Measuring Service Quality in Public Transport (2008, methodology): “Only three alternatives were submitted to users because it was considered that they could have some difficulties in making a choice between more than three alternatives when several attributes define the alternatives (cf. Prioni & Hensher, 2000; Hensher & Prioni, 2002).”
A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009, methodology): “The index, named Service Quality Index (SQI), is calculated by the utility function of a choice alternative representing a service (Hensher and Prioni 2002).”
Willingness-to-pay of public transport users for improvement in service quality (2008, methodology): “Some Logit models, like Multinomial, Nested or Mixed Logit, were proposed by Hensher (Prioni and Hensher, 2000; Hensher, 2001; Hensher and Prioni, 2002; Hensher et alii, 2003).”
Experimental design influences on stated choice outputs: An empirical study in air travel choice (2009, background): “The number of alternatives, J, for each study reported range between two and six and several of these studies included a current or reference alternative from which the DCE alternatives are pivoted from (e.g., Hensher and Prioni 2002).”
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, background): “The beginning of the 21st century saw an increase in the use of discrete choice models based on stated preference (SP) surveys (e.g., Hensher and Prioni 2002; Hensher, Stopher, and Bullock 2003) to analyze PT service quality.”
Performance indicators for an objective measure of public transport service quality (2012, background): “Interesting readers can take some examples in Hensher and Prioni(2002), and in Eboli and Mazzulla (2008, 2010).”
On the Asymmetric User Perception of Transit Service Quality (2011, methodology): “The choice of the attribute level values in the experiment was driven by an accurate review of similar works reported in the literature (e.g., Hensher 2001; Hensher and Prioni 2002) and by the analysis of the existing service characteristics.”