Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

By Juan de Oña, Rocio de Oña. Transportation Science, 2015

374 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/16b1b687f44e132415955353ac596cf1b3ecbb0a

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Citations in the corpus

• Preferences in regional public transport: a literature review (2019, background): “The underrepresentation of regional public transport studies is also acknowledged by de Oña & de Oña [13] specifically for studies on public transport service quality.”
• Crowding in public transport: Who cares and why? (2017, neutral): “…on survey data, various studies have thus highlighted that crowding is a major component of PT users’ satisfaction and service quality, next to travel duration, connectivity of the network, service frequency and fares (see Eboli and Mazzulla 2007, Dell’Olio et al. 2011, de Ona and de Ona 2015).”