A Stated Preference Experiment for Measuring Service Quality in Public Transport

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Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, background): “Eboli and Mazzulla (2008) empirically demonstrated the existence of two categories of attributes (basic and not basic) from the preferences shown by users.”
Performance indicators for an objective measure of public transport service quality (2012, background): “Also, in Eboli and Mazzulla (2008) service frequency resulted to be the attribute with the highest weight on the overall transit service quality.”
A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009, methodology): “The design of this type of SP experiments is generally very complex; an example of an SP experimental design was introduced by Eboli and Mazzulla (2008a).”
On the Asymmetric User Perception of Transit Service Quality (2011, methodology): “A detailed description of the procedure and of the resulting experimental design is reported in Eboli and Mazzulla (2008a).”
Modelling user perception of bus transit quality considering user and service heterogeneity (2014, background): “…quality resulting from the personal experience of the users (Wen, Lan, and Chen 2005; dell’Olio et al. 2010), and the expected quality, which determines what the users would desire from an efficient public transport service (Eboli and Mazzulla 2008; dell’Olio et al. 2011; Nkurunziza et al. 2012).”