On the Asymmetric User Perception of Transit Service Quality

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Performance indicators for an objective measure of public transport service quality (2012, background): “In order to satisfy this ever-changing mobility demand, people tend to use individual motorized transport modes (Cirillo et al., 2011).”
Modelling user perception of bus transit quality considering user and service heterogeneity (2014, unknown): “On the one hand, the generalisation of the models and their constraints through random parameters (Hensher, Mulley, and Yahya 2010; Cirillo, Eboli, and Mazzulla 2011), and, on the other hand, the consideration of socioeconomic and other factors relative to specific journey constraints in the…”