A New Customer Satisfaction Index for Evaluating Transit Service Quality
By Laura Eboli, Gabriella Mazzulla. 2009
295 citations recorded by the source corpus.
Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management, Transportation
View Paper: https://www.semanticscholar.org/paper/7200e35114ce7ca498e136174ec0100fb95e4900
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In Economics and Econometrics
In Organizational Behavior and Human Resource Management
In Transportation
Citations in the corpus
- Modelling user perception of bus transit quality considering user and service heterogeneity (2014, methodology): “Also of interest are the Total Quality Management and Total Quality Transportation indexes proposed by Metri (2006) and the Heterogeneous Customer Satisfaction Index of Eboli and Mazzulla (2009), based on the Customer Satisfaction Index (Eboli and Mazzulla 2007).”
- Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “HCSI was calculated by Equation (3).”