Customer Satisfaction in Virtual Environments: A Study of Online Investing

By Sridhar Balasubramanian, Prabhudev Konana, Nirup M. Menon. Management Sciences, 2003

417 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6addb20d6d90940fc4b924dd5143aef27da6b5ea

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Citations in the corpus

Initial trust and online buyer behaviour (2007, background): “Online trust is an important determinant for web sites to succeed in marketplace (McKnight and Chervany, 2001; Balasubramanian et al., 2003; Grabner-Krauter and Kaluscha, 2003; Koufaris and Hampton-Sosa, 2004), and for retaining long-term relationships with consumers (Reichheld and Schefter, 2000; G”
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism (2016, background): “Website satisfaction refers to a positive navigation experience and perception of a well- designed website (Balasubramanian et al., 2003).”
The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention (2010, background): “Moreover, company reliability can influence the consumers’ online trust and purchase intention (Balasubramanian, Konana, and Menon, 2003; Koufaris and Hampton-Sosa, 2004).”
Mobile banking rollout in emerging markets: evidence from Brazil (2010, methodology): “In order to obtain an operative and intuitive instrument for the bank, two items were used, inspired by the Balasubramanian et al. (2003) study on online brokers.”
At What Level (and in Whom) We Trust (2012, background): “When transactions are conducted online, environmental security has been linked to interpersonal trust (Balasubramanian et al., 2003).”
A Theoretical Integration of User Satisfaction and Technology Acceptance (2005, neutral): “3 고객 만족과 계속 사용의도 고객과 종업원간 상호작용이 온라인 환 경에서는 고객과 컴퓨터간 상호작용으로 대 체된다 [6,22,57].”
50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science (2004, background): “The Internet also has transformed the delivery channels for corporate and consumer financial services (Balasubramanian et al. 2003).”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, background): “Balasubramanian, Kohana, and Menon surveyed members of the American Association of Individual Investors (AAII) and included both purely on-line and hybrid brokers [7].”