A Theoretical Integration of User Satisfaction and Technology Acceptance

By Barbara H. Wixom, Peter A. Todd. Information systems research, 2005

3,178 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/37d79ff18f78e29146d89834614d4d64807f4ba6

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008, methodology): “Wixom and Todd [88] also associate system quality with EOU, albeit indirectly.”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, methodology): “Because TAM has been used to explain continued use of IT and B2C channels (Devaraj et al. 2002, Bhattacherjee and Premkumar 2004, Wixom and Todd 2005) and can be backward looking, it is plausible to integrate two major variables of TAM with satisfaction, trust and the three dimensions of fairness.”
The Affective Response Model: A Theoretical Framework of Affective Concepts and Their Relationships in the ICT Context (2013, background): “5.2 Satisfaction (attitude toward an object) Wixom and Todd 2005 A person's feelings or attitudes toward a variety of factors affecting that situation.”
The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006, background): “A recent study by Wixom and Todd (2005) has also highlighted the important role of user satisfaction in understanding IT adoption and usage processes.”
An expectation-confirmation model of continuance intention to use mobile instant messaging (2016, background): “Object-based beliefs affect use only indirectly via satisfaction (Wixom and Todd, 2005).”
From Use to Effective Use: A Representation Theory Perspective (2013, background): “People are satisfied with a system when their overall attitude towards it is favorable (Wixom and Todd 2005).”
Beyond technology acceptance: Brand relationships and online brand experience☆ (2013, background): “…expand the original model to account for other effects of technology usage beyond and in addition to behavioral intentions including, for example, satisfaction (Wixom & Todd, 2005), loyalty (Flavian et al., 2006), unplanned purchases (Koufaris, 2002), and positive word of mouth (Palvia, 2009).”
Remote Leadership, Communication Effectiveness and Leader Performance (2010, background): “Fourth, items correlated most strongly with their intended construct (as shown by loadings and cross loadings in Table2), and differences were greater than 0.10 for 171 out of 175 cross loadings, indicating acceptable discriminant validity (Barclay et al. 1995; Wixom and Todd 2005 ).”
E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact (2007, background): “…system, we focus on the two dominant approaches to examining user perceptions of information system success—user satisfaction and IT acceptance (Wixom and Todd 2005)—hence including satisfaction and TAM (technology acceptance model) constructs (perceived usefulness and perceived ease of use)…”
The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities (2008, background): “Accuracy (Wixom and Todd, 2005) AQA1 The comments in Openrice.”