The acceptance of responsibility and expressions of regret in organizational apologies after a transgression

By Kristin Pace, Tomasz A. Fediuk, Isabel C. Botero. 2010

109 citations recorded by the source corpus.

Subfields: Communication, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/44d9ddc63447a5a757b1824004f3c656d456ab0d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. B. Polin

In Social Psychology

1. Robert B. Lount
2. B. Polin
3. R. Lewicki

In Sociology and Political Science

1. Robert B. Lount
2. B. Polin
3. R. Lewicki

Citations in the corpus

• An Exploration of the Structure of Effective Apologies (2016, background): “Pace et al. (2010) also find that expressing regret over one’s actions can lead to less stakeholder anger toward and less reputation damage for an organization.”