Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions

By S. Cole, S. Illum. 2006

321 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6a226792b3cfa6abd6676a4ef03aab33dc7753d0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Ching-Chan Cheng
2. Hung-Che Wu
3. Graham Brown
4. Andrew Smith
5. A. Oriade
6. J. Wong
7. Mincheol Kim
8. E. Ineson

In Sociology and Political Science

1. Hung-Che Wu
2. Guy Assaker
3. Ching-Chan Cheng
4. Graham Brown
5. Andrew Smith
6. Ana Savinovic
7. P. Long
8. Sangkyun Kim

Citations in the corpus

• An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival (2015, result): “Theoretical implications The result of this study supports the use of a multi-level and multi-dimensional approach for conceptualizing andmeasuring festival quality, similar to the framework developed by Brady and Cronin (2001) and Dabholkar et al. (1996). In this study, program quality is the most ”
• Audience Members’ Motivation, Satisfaction, and Intention to Re-visit an Ethnic Minority Cultural Festival (2012, background): “Similarly, a study conducted by Cole and Illum (2006) at the 27th annual “Fair Grove Heritage Reunion” festival in Missouri, USA, also confirmed that performance quality and overall satisfaction level influenced audience members’ intention of returning to the festival.”
• Tourist loyalty to a local cultural event: The case of Turkmen handicrafts festival (2016, unknown): “Based on the results of this evaluation, the attendees then perceive the experience quality (Cole and Illum (2006).”
• Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics (2016, background): “In events, satisfied visitors are more likely to spread positive word-of- mouth, and to be repeat visitors (Cole & Illum, 2006) and a study of spectator sports found that satisfaction mediates the relationship between service quality and behavioral intentions (Brady, et al., 2006).”
• Influence of festival attribute qualities on Slow Food tourists’ experience, satisfaction level and revisit intention (2015, methodology): “Programmes, incorporating on-site signage, business and organization booths, printed materials and free gifts, are under the control of the festival organizers (Cole and Chancellor, 2009; Cole and Illum, 2006).”
• Destination Image, Novelty, Hedonics, Perceived Value, and Revisiting Behavioral Intention for Island Tourism (2013, background): “Several tourism studies have stated that perceived value is one of the predictors of tourists’ revisiting intention, because through the concept of perceived value, one can further understand both the great potential utility gained from a travel experience and the behavioral intention to revisit a l”
• A Conceptualization of the Relationships Between Quality, Satisfaction, Behavioral Intention, and Awareness of a Festival (2013, methodology): “The questionnaire items related to quality, satisfaction, and behavioral intention were originally derived from the current literature (Baker & Crompton, 2000; Cole & Illum, 2006; Cronin, Brady, & Hult, 2000; Lee et al. 2007; Parasuraman et al., 1988; Zeithaml et al., 2006).”