The consequences of faking anger in negotiations

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Teachers’ emotions and emotional authenticity: do they matter to students’ emotional responses in the classroom? (2020, background): “Emotional authenticity results in overall favourable impressions in observers and increases their cooperative behaviour (Johnston et al., 2010), compliance (Côté et al., 2013) or positive affect (Surakka & Hietanen, 1998).”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “Trust was measured using the three items developed by Côté et al. (2013), supplemented by two additional items ( “ The service provider seems to be trustworthy ” and “ I believe the service provider revealed all of the relevant information to me ” ) that were speci ﬁ cally geared toward the current…”
Nonverbal Behavior and Communication in the Workplace (2016, background): “In this vein, we also encourage future researchers to be more explicit in terms of how they manipulate or measure nonverbal emotional displays (for examples to follow, see Côté et al., 2013; Van Kleef et al.).”