Believe it or not: Factors influencing credibility on the Web

By C. Wathen, J. Burkell. J. Assoc. Inf. Sci. Technol., 2002

1,151 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/628feb631f6e9522730e01a3cb57f38a71b0d85f

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Citations in the corpus

Factors affecting YouTube influencer marketing credibility: a heuristic-systematic model (2018, background): “As a main dimension of source credibility, trustworthiness signi ﬁ cantly in ﬂ uences the persuasiveness of a message (Miller & Baseheart, 1969; Pornpitakpan, 2004; Wathen & Burkell, 2002), and individuals ’ evaluation on message credibility (Gi ﬃ n, 1967).”
How credibility affects eWOM reading: The influences of expertise, trustworthiness, and similarity on utilitarian and social functions (2014, background): “To increase initial trustworthiness, surface credibility is important (Wathen and Burkell 2002), as derived from surface characteristics such as appearance and presentation, usability and interface design, and the organization of information.”
A question of credibility – Effects of source cues and recommendations on information selection on news sites and blogs (2014, background): “credibility can be seen as a central aspect which is necessary to make use of a piece of information (Wathen and Burkell, 2002), it is a reasonable strategy that users engage in credibility assessments by paying attention to the sources.”
Epistemic metacognition in context: evaluating and learning online information (2010, background): “A review carried out summarizing the state of knowledge in the field of information science ( Wathen and Burkell 2002 ), has also pointed out the complex, multidimensional nature of the concept of credibility as recognized by information science scholars, who referred to various factors that contrib”
Explaining Credibility in News Articles using Cross-Referencing (2019, background): “Wathen and Burkell [15] identify a range of factors that influence the credibility of online information, such as trustworthiness, plausibility or similarity to the reader’s beliefs.”
Lateral Reading and the Nature of Expertise: Reading Less and Learning More When Evaluating Digital Information (2019, background): “Finally, users judge the credibility of the source itself, deciding whether the source has expertise and is trustworthy (Hilligoss & Rieh, 2008; Lucassen & Schraagen, 2011; Wathen & Burkell, 2002).”
The influence of perceived credibility on purchase intention via competence and authenticity (2020, background): “Studies have identified credibility as a trust dimension (Doney and Cannon, 1997) and have defined it as the extent to which a receiver considers the believability level of information (Wathen and Burkell, 2002).”
Disinformation on the Web: Impact, Characteristics, and Detection of Wikipedia Hoaxes (2016, background): “In particular, a number of papers [25, 34, 19] investigate which factors boost or hurt credibility, and by which strategies users can evaluate the credibility of online sources.”
Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets (2005, background): “Researchers have suggested that peer consumers may have somewhat of a superior status as trustworthy information sources compared to other types of resources (Wathen & Burkell, 2002; West et al., 1999).”
Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context (2008, background): “Wathen and Burkell (2002) present a model of credibility assessment in which a staged process is laid out in the context of health information searching on the Web.”
Is This Review Believable? A Study of Factors Affecting the Credibility of Online Consumer Reviews from an ELM Perspective (2012, background): “We define credibility as believability or the characteristic that makes people believe and trust someone or something (Wathen & Burkell, 2002).”