Is This Review Believable? A Study of Factors Affecting the Credibility of Online Consumer Reviews from an ELM Perspective
By Cindy Man-Yee Cheung, C. Sia, Kevin K. Y. Kuan. Journal of the AIS, 2012
435 citations recorded by the source corpus.
Subfields: Artificial Intelligence, Communication, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/0cafb53648f9237c73f27f5e1e1b004606b6a2cb
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Artificial Intelligence
- Nripendra P. Rana
- Pushp P. Patil
- Kuttimani Tamilmani
- Yogesh Kumar Dwivedi
- Uttam Chakraborty
- Sylvia M. Chan-Olmsted
- Min Xiao
- Rang Wang
In Communication
- Nripendra P. Rana
- Uttam Chakraborty
- Sylvia M. Chan-Olmsted
- Min Xiao
- Yogesh Kumar Dwivedi
- Rang Wang
- Kuttimani Tamilmani
- S. Bhat
In Sociology and Political Science
- Nripendra P. Rana
- Kuttimani Tamilmani
- Yogesh Kumar Dwivedi
- Pushp P. Patil
- Uttam Chakraborty
- Sylvia M. Chan-Olmsted
- Min Xiao
- Rang Wang
Citations in the corpus
- The Effects of Credible Online Reviews on Brand Equity Dimensions and Its Consequence on Consumer Behavior (2018, methodology): “It should be noted that Cheung et al. (2012) used ELM model and followed experimental design.”
- Factors affecting YouTube influencer marketing credibility: a heuristic-systematic model (2018, background): “…information cues, argument strength or quality is one of the most widely examined cues in empirical studies investigating information processing, (Cheung et al., 2012; Ferran & Watts, 2008; Hussain, Ahmed, Jafar, Rabnawaz, & Jianzhou, 2017; Lederman, Fan, Smith, & Chang, 2014; Li, 2013; Li &…”
- Advances in Social Media Research: Past, Present and Future (2017, background): “Cheung et al. (2012) empirically tested a consumer review website to conclude that argument quality, review consistency, and source are critical for assessing review credibility.”
- Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited (2020, neutral): “(Cheung et al., 2012); (iv) argument quality of eWOM (i.”