Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets

By Donnavieve N. Smith, Satya Menon, K. Sivakumar. 2005

702 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b7c82a821e176fa099c22118aa3d748c4e7aef32

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Fraser McLeay
2. R. Schindler
3. Barbara A. Bickart
4. Salma Alguezaui
5. Cinda Amyx
6. Almira Farisa
7. Tiago Oliveira
8. Lee-Yun Pan

In Marketing

1. Soonyong Bae
2. Taesik Lee
3. Fraser McLeay
4. Y. Chan
5. Eric Wai Ting Ngai
6. Salma Alguezaui
7. R. Schindler
8. Barbara A. Bickart

In Sociology and Political Science

1. Raffaele Filieri
2. Soonyong Bae
3. Taesik Lee
4. Fraser McLeay
5. Eric Wai Ting Ngai
6. Y. Chan
7. R. Schindler
8. Barbara A. Bickart

Citations in the corpus

• The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “WOM continues to be recognized as an important source of information affecting customer product choices (Smith et al., 2005).”
• Social Support, Source Credibility, Social Influence, and Impulsive Purchase Behavior in Social Commerce (2019, background): “In interpersonal communications, the information recipient tends to associate the correctness and usefulness of the message with the expertise of the sender [81].”
• Gender differences in consumers’ perception of online consumer reviews (2011, background): “consumers tend to perceive online consumer reviews more credible than other information [4, 11, 12, 28, 42, 50].”
• Curvilinear Effects of User-Generated Content on Hotels’ Market Share (2013, background): “However, trust is necessary for consumer reviews to be effective as decision-making aids (Smith, Menon, and Sivakumar 2005).”
• Conceptualising electronic word of mouth activity: An input‐process‐output perspective (2011, background): “Research has found that consumer shopping behaviors in internet channels are influenced by eWOM (Bickart and Schindler, 2001; Xia and Bechwati, 2008), while other studies have found that people may use eWOM to search for heuristic information (Smith et al., 2005).”
• Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011, methodology): “Trust was measured through seven items adapted from interpersonal trust and social trust scales (Lin 2006; Mortenson 2009; Smith et al. 2005).”
• Perceived Helpfulness of Online Consumer Reviews: The Role of Message Content and Style (2010, background): “Third, it is likely that the relative importance of various content and style factors in predicting review helpfulness may depend on the type of product being reviewed (Mudambi and Schuff, 2010) or the consumers’ decision goal (Smith et al., 2005).”