Winning the Last Mile of E-Commerce

By Hau L. Lee, Seungjin Whang. MIT Sloan Management Review, 2001

330 citations recorded by the source corpus.

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Subfields: Management Information Systems

View Paper: https://www.semanticscholar.org/paper/615e7a707f350093fedcfd37a7ddff9674239732

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In Management Information Systems

Citations in the corpus

Postponement: a review and an integrated framework (2004, background): “com and business-to-business online procurement network General Electric Global eXchange Services) and thus, there are opportunities to re-engineer the existing supply chains or design new supply chains using postponement strategies ( Lee and Whang, 2001”
Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction: An empirical study with comparison (2018, background): “Therefore, it is understandable that supply chain guru Hau Lee considers leveraging post-purchase activities such as shipment as one of the five most important strategies (Lee and Whang, 2001).”
A General Framework for the Study of Decentralized Distribution Systems (2001, background): “Lee and Whang (2001) discuss an example of a Korean Cement company that engages product exchange with its competitor.”
E‐BUSINESS AND SUPPLY CHAIN MANAGEMENT: AN OVERVIEW AND FRAMEWORK (2002, methodology): “Thus, an online firm can construct a virtual logistical network that consists of its suppliers' and retailers' logistical assets as well as its own (Lee and Whang 2001).”
On the integrated production, inventory, and distribution routing problem (2006, background): “2001 [ 36 ], Gupta et al. 2002 [34], and Bloomquist et al. 2002 [12]).”
Service Quality in Multichannel Services Employing Virtual Channels (2006, background): “These challenges have motivated recent research on novel fulfillment strategies for online selling (e.g., Esper et al. 2003; Lee and Whang 2001; Pyke, Johnson, and Desmond 2001).”
Buyer‐supplier relationships in a servitized environment: An examination with Cannon and Perreault's framework (2012, background): “1 Information exchange Rapid and transparent information exchange is critical within supply chains to prevent demand amplification (Forrester, 1961; Lee and Whang, 2001; Akkermans et al., 2004).”
The knowledge of coordination for supply chain integration (2002, background): “An important area of future research into information sharing deals with how to define and measure the real value of substituting information for physical processes (Lee and Whang, 2001).”