Customer loyalty in e-commerce: an exploration of its antecedents and consequences

By Srini S. Srinivasan, R. Anderson, Kishore Ponnavolu. 2002

2,453 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/602b4e8b45810022a587e421023ac857eb0975d8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Juho Hamari
2. Hsin Hsin Chang
3. Yi-Shun Wang
4. Su Wen Chen
5. Milena M. Head
6. Jonna Koivisto
7. Hsi-Peng Lu
8. Hsin-Hui Lin

In Organizational Behavior and Human Resource Management

1. Hsin Hsin Chang
2. Su Wen Chen
3. Milena M. Head
4. Yi-Shun Wang
5. Alex Ivanov
6. Dianne Cyr
7. Paulo Rita
8. T. Falk

In Sociology and Political Science

1. Jonna Koivisto
2. Juho Hamari
3. Yi-Shun Wang
4. Milena M. Head
5. Hsin Hsin Chang
6. Su Wen Chen
7. Alex Ivanov
8. Hsi-Peng Lu

Citations in the corpus

• Stay Away From Me (2012, methodology): “…enables a quick focus on what they really want because relevant communication messages are based on their preferences, minimizing the time that consumers spend searching for information through an entire product assortment to find precisely what they want (Srinivasan, Anderson, and Ponnavolu 2002).”
• The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses (2006, background): “The importance of interactive functions and their impact on the appeal of e-commerce has been emphasized (Bauer et al., 2000; Coyle and Thorson, 2001; Fiore and Jin, 2003; Joines et al., 2003; Ghose and Dou, 1998; Kim, 2002; Page and Lepkoska-White, 2002; Palmer, 2002; Shim et al., 2001; Srinivasan ”
• What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry. (2006, positive): “In order to investigate the importance of e-loyalty, the identification of variables influencing repeat purchasing behavior and word-of-mouth recommendation is a crucial area of research [Srinivasan et al. 2002].”
• Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers (2007, background): “In studying online customer shopping behavior, researchers have suggested that a customerfocusedconsumptioncommunity[25, 39 ],customization [15,38], and overall satisfaction [42] were important in maintaining long-term online buyer‐seller relationships.”
• The effect of shipping fees on customer acquisition, customer retention, and purchase quantities (2006, background): “Shipping fees are, therefore, relevant to the larger issue of how marketing tactics impact customer acquisition (Thomas 2001) and repeat buying (Hsieh et al. 2005; Srinivasan et al. 2002).”