Reputation as a Benefit and a Burden? How Stakeholders’ Organizational Identification Affects the Role of Reputation Following a Negative Event

By Anastasiya Zavyalova, Michael D. Pfarrer, R. Reger, T. Hubbard. 2016

257 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/5f6a7802f3cdaaa88e77165e12ebdcb06566848b

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Citations in the corpus

Signaler Credibility, Signal Susceptibility, and Relative Reliance on Signals: How Stakeholders Change their Evaluative Processes After Violation of Expectations and Rehabilitative Efforts (2017, background): “More specifically, if a firm has violated stakeholder expectations, itwill lose credibility in the face of its stakeholders (e.g., Karpoff et al., 2008b; Rhee & Haunschild, 2006; Zavyalova et al., 2016) by increasing uncertainty about its value system or capabilities (e.g., Mishina et al., 2012).”
Which of These Things Are Not Like the Others? Comparing the Rational, Emotional, and Moral Aspects of Reputation, Status, Celebrity, and Stigma (2019, background): “…by multiple audiences, who can reach different conclusions (Ertug et al., 2016; Jensen et al., 2012; Kim & Jensen, 2014; Pollock et al., 2016; Zavyalova et al., 2016), as well as to multiple types of social evaluations (Hubbard et al., 2018; Pollock et al., 2016, 2015; Washington & Zajac,…”
Guilty by Association: Product-Level Category Stigma and Audience Expectations in the U.S. Craft Beer Industry (2018, background): “Our findings are important to reputation scholars and add to the existing body of research (Graffin et al., 2013; Rhee & Haunschild, 2006; Zavyalova et al., 2016) by showing that it does not take large, negative events for audiences to hold high-reputation organizations to a higher standard.”
Shame on Who? The Effects of Corporate Irresponsibility and Social Performance on Organizational Reputation (2019, unknown): “So, to what extent are organizational reputations simultaneously influenced by CI and prior stakeholder expectations? Despite the prevalence of CSR and CI as business phenomena, we still lack an understanding of how organizational reputations are shaped concurrently by stakeholder perceptions of cor”
A Behavioral Theory of Social Performance: Social Identity and Stakeholder Expectations (2017, background): “For instance, previous researchhasshown that organizational identification increases resilience by supporting the firm during times of negative attention (Bhattacharya & Sen, 2004; Zavyalova et al., 2016).”