COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics

By Hyo Sun Jung, Y. Jung, Hye Hyun Yoon. International Journal of Hospitality Management, 2020

371 citations recorded by the source corpus.

COVID-19 has caused an unprecedented crisis in all industries around the world. This study sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly affects their job engagement and turnover intent and to determine the moderating effect of generational characteristics. The finding showed that perceptions of job insecurity had negative effects on the engagement of deluxe hotel employees. Also, employees’ job engagement can decrease turnover intent. The engagement of employees fully mediated the relationship between perceptions of job insecurity and turnover intent, and job insecurity caused by COVID-19 had a greater influence on Generation Y than Generation X in reducing job engagement, indicating that the negative impact of job insecurity is higher in Generation Y.

Subfields: Artificial Intelligence, Economics and Econometrics, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/58c0f82ac5a1c0e9ab9a831056a256a32d51c8c9

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In Organizational Behavior and Human Resource Management

Citations in the corpus

Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators (2021, background): “For example, several studies reported that impact of this pandemic resulted in reduced employee engagement because of remote jobs [23] and job insecurity [24].”
COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter? (2021, background): “Previous studies also showed that uncertain environmental factors such as health crisis, economic downturn, technological changes, and political insecurity could lead to a high national unemployment rate and then make employees feel insecure about their job (Jung et al., 2021; Keim et al., 2014).”
How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance? (2020, background): “The hotel industry is very vulnerable to health crises, disasters, and other risks (Jung et al., 2021).”