Innovation in the Service Economy

By Faiz Gallouj. 2002

274 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Political Science and International Relations

View Paper: https://www.semanticscholar.org/paper/4fe4b9ccbd2b3c2b50696dafda9a1caa168274f2

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Citations in the corpus

Emergence of innovations in services (2009, background): “In order to get deeper into the ‘black box’ of service innovation, Gallouj and Weinstein (1997, see also Gallouj, 2002a, 2002b) suggest a modification of the Lancasterian characteristics-based approach, which was originally developed for the examination of goods (Lancaster, 1966; Saviotti &…”
Service Innovation: A Service-Dominant Logic Perspective (2015, background): “…in different fields, including marketing (Berry et al. 2006; Nijssen et al. 2006; Oliveira and Von Hippel 2011), economics (Cainelli et al. 2006; Gallouj 2002; Gallouj and Savona 2008), information systems (Alter 2008; Lyytinen and Rose 2003; Rai and Sambamurthy 2006), operations (Edvardsson…”
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008, background): “2004), Norway (Hauknes 1996), the United Kingdom (Tidd and Hull 2003), and Canada have made significant efforts over the last decade to rectify this situation.”
Innovation in services – how different from manufacturing? (2008, background): “…more important in process innovations of service firms), the overall effects are not so different and support the integrative approach to service innovation, ‘which underestimates neither the importance of technologies nor the possible role of non-technological forms of innovation’ (Gallouj, 2002).”
Economization, part 2: a research programme for the study of markets (2010, background): “10 The specialists insist on the multidimensional character of the service and the problems that it poses for the integration and coordination of the multiple entities mobilized (Gallouj, 2002).”
Sectoral Patterns Of Technological Change In Services (2000, background): “kets, all features which make more and more meaningless the traditional manufacturing/service divide (Quinn, 1992; Hauknes, 1996).”
Innovation in the experience economy: a taxonomy of innovation organisations (2009, methodology): “We have, in the case studies, found entrepreneurs, and informal and unsystematic ways of developing innovations as in services (cf. Gallouj, 2002b; Sundbo, 1998).”
Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005, background): “…survey examined here, as well as a host of other evidence including that from the second and third European Community Innovation Surveys (CIS) shows that services innovate (e.g. Tether et al., 2001; Gallouj, 2002; Tether, 2003; Howells and Tether, 2004; Miles, 2005; Roper and Hewitt-Dundass, 2004).”
Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “…that service innovation, the development of new or enhanced intangible offerings that involves the firm's performance of a task/activity intended to benefit customers, is a key driver of economic performance at both the firm (Dotzel, Shankar and Berry, 2013) and the national level (Gallouj, 2002).”
Delivering Public Services: Time for a new theory? (2010, background): “This literature emphasizes fundamental change in service delivery processes, rather than simply the creation or redesign of a product (for example, Gallouj 2002; Tether 2003; Blazevic and Lievens 2004; Magnusson et al. 2003).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, methodology): “…framework capable of dealing with describing innovation in all type of economic activities.10 This approach is most formalized in the so-named characteristics-based approach (see Gallouj, 2002; Gallouj & Toivonen, 2008; Gallouj & Weinstein, 1997; de Vries, 2006; Windrum & Garçia-Goni, 2008).”
Services and services innovation (2009, background): “The ‘synthesis’ viewpoint, as outlined by Gallouj and Weinstein (1997), Metcalfe (1998), Gallouj (2002), Drejer (2004), and Windrum (2007), seeks to take the recent insights of demarcation writers and to integrate these within insights gained in manufacturing studies within a unifying…”
Innovation in services: a review of the debate and a research agenda (2009, background): “…framework more operational in the case of some complex service organizations and types of provision, Djellal and Gallouj (2005, 2008a) draw on the work of Hill (1977, 1999) and Gadrey (1996, 2000), and combine it with the characteristic-based approach (Gallouj and Weinstein 1997; Gallouj, 2002).”