Innovation, Measurement and Services: the new problematique

By R. Coombs, Ian Miles. 2000

502 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/4c9b52c28c11d37de0ad6e429092cd7bf1c39e45

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Citations in the corpus

Two decades of research on innovation in services: which place for public services? (2013, methodology): “The second analytical perspective has several labels in the literature: ―service-oriented‖ or ―differentiation‖ perspective (Gallouj and Weinstein, 1997), the "demarcation" perspective (Coombs and Miles, 2000) or "distinction" perspective (Salter and Tether, 2006).”
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach (2012, background): “For instance, patents are not suitable as an indicator, because many service innovations do not achieve the requirements to obtain patent protection (Coombs & Miles, 2000).”
The impact of innovation on economic performance in services (2004, background): “Data constraints and methodological problems arise also in relation to the availability of appropriate indicators to measure innovation activities in services [Coombs and Miles, 2000].”
Innovation through institutionalization: A service ecosystems perspective (2015, background): “The movement toward more deeply understanding the dynamic, systemic and service-driven nature of innovation is “liable to lead to nothing less than a widening or even complete reinterpretation of the concept [of innovation] itself” (Coombs & Miles, 2000, p. 100).”
The benefits of R&D and breadth in innovation strategies: a comparison of Finnish service and manufacturing firms (2012, background): “Later studies came to call this stream the “demarcation” view on service innovation (Coombs and Miles, 2000; Tether, 2005).”
Modes of innovation in knowledge-intensive business services evidence from Lombardy (2009, background): “As Doloreux and Muller (2007) describe it, the perception of KIBS has evolved from an early characterization as providers or transferers of specific information for their clients (Wood et al.”
Innovation activity in the hotel industry (2009, unknown): “E-mail addresses: emros@emp.uc3m.es (E. Martı´nez-Ros), Miles, 2000).”
THE ELIXIR (OR BURDEN) OF YOUTH? EXPLORING DIFFERENCES IN INNOVATION BETWEEN START-UPS AND ESTABLISHED FIRMS. (2008, background): “…the literatures on age and innovation 4 with the emerging understanding of the nature of innovation in services, focusing on coterminality, intangibility and low capital intensity as drivers of differences in performance outcomes (Coombs and Miles 2000; Gallouj and Savona 2009; Tether 2003a, 2005).”
Service innovation in manufacturing firms: Evidence from Spain (2012, background): “In discussing the impact of these factors on e innovation processes of manufacturing firms and more ecifically on the interrelation among different innovation out mes, the paper contributes to the literature on service innovation, eding into the synthesis approach (Coombs and Miles, 2000).”
Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “Previous literature reviews primarily employ assimilation, demarcation, and synthesis perspectives to summarize service innovation research (e.g. Carlborg, Kindström, & Kowalkowski, 2014; Coombs & Miles, 2000; Droege, Hildebrand, & Forcada, 2009; Ordanini & Parasuraman, 2010).”
External Linkages, R&D and Innovation Performance in US Business Services (2007, methodology): “…does not mean that service firms are not innovative: the consensus in the literature is that service firms do innovate, but may not do so in quite the same way as manufacturers (Barras, 1986; Gadrey et al., 1993; Miles et al., 1994; Sundbo, 1997; Coombs and Miles, 2000; Gallouj, 2002).”
Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives (2012, background): “Coombs and Miles (2000) distinguish four different and consecutive approaches to studying innovation in services.”
Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Most previous studies of service innovation have adopted one of three approaches: assimilation, demarcation, and synthesis (Coombs and Miles, 2000; de Vries, 2006; Drejer, 2004; Gallouj, 1998).”
Defining service innovation: A review and synthesis (2016, unknown): “The main idea of this perspective is that theories on service innovation should be broad enough to encompass innovation in both services and manufacturing (Coombs & Miles, 2000) and should provide an integrative perspective that is not limited to technological innovations.”
A research manifesto for services science (2006, unknown): “The services transaction is different [25].”