How do users evaluate the credibility of Web sites?: a study with over 2,500 participants

By B. Fogg, Cathy Soohoo, David R. Danielson, Leslie Marable, Julianne Stanford, Ellen R. Tauber. Conference on Designing for User eXperiences, 2003

719 citations recorded by the source corpus.

Subfields: Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/4c8fe677cddc84a058491f51701c2edbbaa5aefa

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Citations in the corpus

Social and Heuristic Approaches to Credibility Evaluation Online (2010, background): “Fogg et al. (2003), for example, found that online information consumers' predominant credibility consideration was ''site presentation,'' or the visual design elements of Web sites, rather than any content or source information.”
Credibility and trust of information in online environments: The use of cognitive heuristics (2013, background): “Advertising, for example, is a very strong negative credibility cue, and especially when the advertising is unexpected (Fogg et al., 2003; Metzger et al., 2010 ).”
Disinformation on the Web: Impact, Characteristics, and Detection of Wikipedia Hoaxes (2016, background): “Such survey-based studies have been carried out both on the Web in general [12, 13, 26] as well as on Twitter in particular [28].”
Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions (2006, background): “Findings from a recent large-scale study suggest that despite consumers’ claims that privacy policies are important for establishing credibility, consumers refer instead to “surface” elements, such as Web site design (Fogg et al. 2002).”
Designing and Evaluating Explanations for Recommender Systems (2011, background): “In a study of factors determining web page credibility, the largest proportion of users’ comments (46.1%) referred to the appeal of the overall visual design of a site, including layout, typography, font size and color schemes [ 25 ].”
Visualization of Explanations in Recommender Systems (2014, background): “Website design look includes elements of the visual design such as layout, topography, white space, images and so on [19].”
Can Students Evaluate Online Sources? Learning From Assessments of Civic Online Reasoning (2018, background): “Some chose a site because it looked “ professional, ” “ pleasing, ” or, as one person wrote, “ It just looks more credible ” (Fogg et al., 2003, p. 5).”
Developing a unifying framework of credibility assessment: Construct, heuristics, and interaction in context (2008, background): “Consequently, previous studies of credibility have provided insights in relation to particular media such as the Web (e.g., Fogg et al., 2003; Huerta, 2003; Rieh, 2002), particular types of information such as political information (Johnson & Kaye, 1998, 2000), news information (Sundar, 1999), and…”
Psychological Approaches to Credibility Assessment Online (2015, background): “For example, studies have found that Internet experience and Internet self-efficacy are positively related to the amount of effort users exert to verify the credibility of information they find online (Flanagin & Metzger, 2000; Hong, 2006), and other research has shown that topic experts employ more”
Credibility in the blogosphere: A study of measurement and influence of wine blogs as an information source (2015, background): “However, at closer observation the distinction between credibility and trust relates respectively to believability and dependability (Fogg et al., 2003).”
A Survey of Explanations in Recommender Systems (2007, neutral): “1%) referred to the ”design look” [16].”
In Search of Negativity Bias: An Empirical Study of Perceived Helpfulness of Online Reviews (2013, background): “Research into information presentation, for example, has long demonstrated that the delivery of information, such as clarity, and detail of writing, has a significant impact on the reader’s perception of its credibility (Fogg et al., 2003; Metzger, 2007).”
The effects of recommendations’ presentation on persuasion and satisfaction in a movie recommender system (2010, background): “The presentation approach used often leads users to a subconscious evaluation of the provided data quality, such as source’s credibility [11] and relevance to their interests [36].”
Online Trust: State of the Art, New Frontiers, and Research Potential (2009, background): “In a study with over 2600 participants, the Persuasive Technology group (Fogg et al. 2003) at Stanford University evaluated the credibility of different websites and gathered the comments written by participants about each site's credibility.”
Facets of visual aesthetics (2010, background): “…apart from perceived usability, such as evaluations of a website’s content (Aladwani and Palvia, 2002; De Angeli et al., 2006; Palmer, 2002; Sutcliffe and de Angeli, 2005; Thielsch, 2008), credibility (Fogg et al., 2003), and trustworthiness (Cyr et al., 2008; Karvonen, 2000; Kim and Moon, 1998).”
Why phishing works (2006, background): “conducted a number of large empirical studies on how users evaluate websites [10, 11] and developed guidelines for fostering credibility on websites, e.”