The Role of Consumers' Trust in Online-Shopping

By Sonja Grabner-Kraeuter. 2002

588 citations recorded by the source corpus.

Subfields: Information Systems and Management

View Paper: https://www.semanticscholar.org/paper/4b1159598cfadc8509731ba71474d136db3f33aa

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In Information Systems and Management

Citations in the corpus

An integrative model of consumers' intentions to purchase travel online (2015, background): “Assessment of reflective constructs involves determining indicator reliability, internal consistency reliability, convergent validity and discriminant validity, as described by Hair et al. (2011) and Henseler, Ringle, and Sinkovics (2009).”
Perceived risk and trust associated with purchasing at electronic marketplaces (2006, background): “To some extent intermediary risk is related to environmental risk (Ring & van de Ven, 1994; Bensaou & Venkatraman, 1996), system-dependent uncertainty (Grabner-Kräuter, 2002) or exogenous risk (Hirshleifer & Riley, 1979).”
A social commerce investigation of the role of trust in a social networking site on purchase intentions (2017, background): “exchanges (Grabner-Kraeuter, 2002). Accordingly, the paucity of knowledge about a e-vendor could also heighten the adverse influence of risk in online shopping (Kaiser & Müller-Seitz, 2008). However, trust issues could be intensified when the product or online shopping involves a high level of risk ”
Literature derived reference models for the adoption of online shopping (2005, background): “It has been defined from a functional point of view: that it reduces complexity in situations of uncertainty [35].”
An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study (2005, background): “Trust is basically seen as a common mechanism for reducing social complexity and perceived risk of transaction through increasing the expectation of a positive outcome and perceived certainty regarding the expected behavior of trustee (Luhmann, 1979; Grabner-Kraeuter, 2002; Gefen, 2004).”
Online buying behavior:a transaction cost economics perspective (2005, background): “Environmental uncertainty of When online stores make changes to their Web page, it is: [43,57]”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, background): “Grabner-Kraeuter (2002) argues that effective navigation is one of the best ways in communicating trustworthiness in the online exchange environment.”
The impact of financial services quality and fairness on customer satisfaction (2012, background): “Considering the possibility of selling fake or defective products, buyers have stronger intentions to complete transactions under uncertain or complex conditions with whom they trust in online retailing (Grabner-Kräuter, 2002) or auctions (Pavlou and Gefen, 2005).”
At What Level (and in Whom) We Trust (2012, background): “Trust in an online business has been proposed to lower the uncertainty associated with online transactions (Grabner-Kräuter, 2002).”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, background): “Information asymmetry is a problem in online shopping in which the customers often have incomplete or distorted information about the product (Ba and Pavlou 2002), the process, the outcome, and the e-vendor (Grabner-Kraeuter 2002).”
Determinants of customer repurchase intention in online shopping (2009, background): “Customers have limited information and cognitive resources available, and thus seek to reduce the uncertainty and complexity of online transactions by applying mental shortcuts (Grabner-Kraeuter, 2002).”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “internet-based commercial transactions can bring about several risks that either are caused by the implicit uncertainty of using open technological infrastructures for the exchange of information (system-dependent uncertainty) or can be explained by the conduct of actors who are involved in the onli”