A comparison of service quality in the banking industry: Some evidence from Turkish‐ and Greek‐speaking areas in Cyprus

By H. Arasli, S. Katircioğlu, Salime Mehtap‐Smadi. 2005

263 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/4ade514827ee85c2f44c9b61b214d0c13eba493a

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Citations in the corpus

Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, methodology): “The hypothesized relationships are as follows: Service Quality Attributes – Customer Satisfaction Many researchers use SERVQUAL to measure the service quality (Ladhari, 2009; Nadiri et al., 2009; Amin and Isa, 2008; Nijjar and Bishu, 2006; Katircioglu et al., 2005; Lai, 2004; Cui et al., 2003; Hassa”
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking (2008, unknown): “The SERVQUAL dimensions were explanatory variables in predicting customer satisfaction and the reliability dimension had highest impact on overall customer satisfaction (Arasly et al., 2005a).”
Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks (2010, background): “The findings supported the hypotheses being consistent with the previous literature (Sureshchnader et al. 2002; Jamal, 2004; Arasli et al., 2005; Al-Hawari and Ward, 2006; Razak et al., 2007).”
Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “…(Taylor and Baker, 1994; Levesque and McDougall, 1996; Johnston, 1997; Lassar et al., 2000; Oppewal and Vriens, 2000; Jamal and Naser, 2002; Arasli et al., 2005; Ndubisi, 2006; Arbore and Busacca, 2009; Culiberg and Rojšek, 2010; Ladhari et al., 2011) and loyalty (Bloemer et al., 1998;…”