Effects of relationship climate, control mechanism, and communications on conflict resolution behavior and performance outcomes
By Karen L. Koza, R. Dant. 2007
188 citations recorded by the source corpus.
Subfields: Management Science and Operations Research, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/4a513f3af2f10fedbc0ae9bf138da9617685d2a4
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In Management Science and Operations Research
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Exploring consumer conflict management in service encounters (2010, background): “Such research is important because understanding how people deal with conflict has been demonstrated to be essential to developing effective management strategies in other business contexts (e.g., Adair et al. 2001; Barclay 1991; Friedman et al. 2000; Koza and Dant 2007; Pinkley and Northcraft 1994;”
- Control mechanisms across a buyer-supplier relationship quality matrix (2010, background): “…power, non-coercive power, contracts, and relational norms have received considerable attention because of their effective roles in governing the activities of participants in the relationship (Koza and Dant, 2007; Luo et al., forthcoming; Liu et al., 2009; Ryu et al., 2008; Weitz and Jap, 1995).”