Service innovation implementation: a systematic review and research agenda
By Shiwangi Singh, Ismail Akbani, Sanjay Dhir. 2020
116 citations recorded by the source corpus.
ABSTRACT This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically reviews the extant literature to identify major factors that affect the success of innovation implementation. Research gaps have thus been identified through the lens of theory development, context, characteristics, and methodology (TCCM framework). This article analyzes underexplored areas of research theme in the domain of service innovation implementation, thereby providing directions for future research.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/468594ade89ad2c1e9cd0bd2fc174b299d7222c9
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In Organizational Behavior and Human Resource Management
- A. Salehi
- Muhammad Usman
- M. Hajizadeh
- A. Bordbar
- Moazzam Ali
- Muhammad Luqman Tauheed Rana
- Muhammad Khalid Anser
- A. Katebi
Citations in the corpus
- The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis (2021, background): “At the same time, qualitative review studies do not provide generalizable results (Rowley & Paul, 2021; Singh et al., 2020b).”
- Ethical leadership and knowledge hiding: an intervening and interactional analysis (2020, background): “interpersonal exchanges of significant knowledge among service employees to meet such demands (Altinay & Taheri, 2019; Bueno et al., 2019; Cho, 2019; Szutowski, 2019; Singh et al., 2020; Storey et al., 2016; Zhao et al., 2016).”