The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction

By Waymond Rodgers, Solomon Negash, Kwanho Suk. 2005

243 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3e130c9fd53cf64d925ad737d256a475ce55b728

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

A paradigm for examining second-order factor models employing structural equation modeling (2009, background): “, discriminant validity, issues of multicollinearity) of Model 3, our prior discussion for the need of second-order models from a conceptual point of view, and the literature support for second-order models in the context of service quality (e.g., Kettinger and Lee, 1994; Kettinger et al., 1995; Mye”
Customer behavior in electronic commerce: The moderating effect of e-purchasing experience (2010, background): “According to Montoya-Weiss et al. (2003), Internet experience creates a greater sense of comfort with the online channel, thereby reducing its perceived uncertainty and increasing consumer decisionmaking ability (Rodgers et al., 2005).”
An exploration of the effects of past experience and tourist involvement on destination loyalty formation (2013, background): “In this respect, Shu and Yi ( 2006 ) establish that consumers are less prone to changing their attitudes towards a brand after an encounter if they have previously accumulated a large amount of relevant information about the brand.”
The human element in airline service quality: contact personnel and the customer (2008, result): “The hierarchical approach was deemed necessary given the findings from our pilot study and prior research that posited the existence of a higher-order structure for service quality related constructs (Kettinger and Lee, 1994; Kettinger et al., 1995; Myerscough, 2002; Somers et al., 2003; Rodgers et ”
The role of online and offline features in sustaining virtual communities: an empirical study (2007, background): “Moreover, many researchers have observed that an online business is most likely to be successful when its web site is developed to provide the highest online quality among alternative web sites (Ahn et al., 2004; Rodgers et al., 2005).”