Sky Service: The Demands of Emotional Labour in the Airline Industry

By C. Williams. 2003

211 citations recorded by the source corpus.

Subfields: Gender Studies, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3d55c7021dedca503232dd894931946851720a5b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Gender Studies

1. Christine L. Williams
2. T. Judge
3. Patricia Lewis
4. D. Goodley
5. K. Runswick‐Cole
6. Stephen J. Fineman
7. Charlice Hurst
8. Robert H. Woods

In Public Administration

1. Patricia Lewis
2. Stephen J. Fineman
3. Robert H. Woods
4. Misty M. Johanson
5. Sharon Bolton

In Sociology and Political Science

1. T. Judge
2. Charlice Hurst
3. E. F. Woolf
4. Patricia Lewis
5. D. Goodley
6. K. Runswick‐Cole
7. Stephen J. Fineman
8. Robert H. Woods

Citations in the corpus

• IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY (2009, background): “Williams (2003) noted this as well, based on comments by flight attendants in her study that successfully managing their feelings left them with a feeling of achievement.”
• Recognizing the Emotional Element in Service Excellence (2008, background): “Specific to the hospitality industry, studies of flight attendants (Williams 2003), fast-food employees (Seymour 2000), traditional style restaurant waitstaff (Seymour 2000), tour reps (Guerrier and Adib 2003), amusement park employees (Shuler and Sypher 2000, 50-89; Morris and Feldman 1996,…”
• On Being Positive: Concerns and Counterpoints (2006, background): “Particular emotional performances (and their attendant emotional labors) define and reinforce differences in power, status, and gender and shape the way commercial and professional relationships are sustained (Harris, 2002; Phillips, 1996; Sharma & Black, 2001; Shuler & Sypher, 2000; Taylor & Tyler,”
• Feeling disability: theories of affect and critical disability studies (2018, background): “Emotions are corporeal thoughts, embodied processes, imbricated with social values and frequently involved in preserving social bonds, social rules and display of behaviour (Williams 2003, 519–520).”
• Suppression or expression (2005, methodology): “According to Williams (2003), work defined as ‘women’s work’, such as the emotional labour of nursing, has a long history of being naturalized and being regarded as unskilled.”
• “NO RETRIBUTION FOR BEING GAY?”: INEQUALITY IN GAY-FRIENDLY WORKPLACES (2008, background): “Like many women who work in service occupations, she is subjected to unwanted sexual attention from her clients (Adkins 1995 ; Hughes and Tadic 1998 ; Williams 2003 ).”