Cultural differences in the online behavior of consumers

By Patrick Y. K. Chau, Melissa Cole, Anne P. Massey, Mitzi M. Montoya, R. O'Keefe. CACM, 2002

411 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/3c77c4a51f9d3ddcef472b87f957f2c4fc15ba35

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In Information Systems and Management

In Sociology and Political Science

In Human-Computer Interaction

Citations in the corpus

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “Beliefs about website's perceived information load, content (product/service offered by an e-store), context (effectiveness of the website's interface), and information privacy guarantee positively influence one's attitude toward using this website [59,12,60].”
A Meta-Analysis of Social Networking Online and Social Capital (2016, background): “Replying/ maintaining and seeking information were also among the strongest predictors of bonding. Thus, we found the same three main types of online activities contributed the most to building both kinds of social capital (bridging and bonding). These were as follows. First, self-disclosure in the ”
Privacy calculus model in e-commerce – a study of Italy and the United States (2006, methodology): “All the time Adapted from Chau et al. (2002) and Pavlou & Fygenson (2005).”
Culture influences on emotional responses to on-line store atmospheric cues (2008, background): “Chau et al. (2002) recommend that on-line stores adapt their atmospherics to the nuances of a given culture.”
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty (2008, background): “[7] found differences between collectivist consumers in Hong Kong (who prefer shared loyalty and relationships) with individualistic Americans (who prefer competence and loyalty to self).”
Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011, background): “behavior online (Chau et al. 2002; Pfeil, Zaphiris, and Ang 2006).”
User Intentions to Adopt Mobile Payment Services: A Study of Early Adopters in Thailand (2015, background): “Chau et al. (2002) suggest that the cultural environment in different countries may influence the way people behave and plays a significant role in the way people use technology.”