Reasoned Action in Crisis Communication: An Attribution Theory—Based Approach to Crisis Management

By D. Millar, R. Heath. 2003

175 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3ac79c683b500275e0bfb34ab7a0fd3f8244844c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

1. T. Coombs
2. W. T. Coombs

In Communication

1. Glen T. Cameron
2. Hyo Jung Kim
3. Michael D. Pfarrer
4. Jonathan Bundy
5. W. T. Coombs
6. T. Coombs
7. Yan Jin
8. Brooke Fisher Liu

In Sociology and Political Science

1. W. T. Coombs
2. Hyo Jung Kim
3. Glen T. Cameron
4. T. Coombs
5. Michael D. Pfarrer
6. Robert S. Nason
7. Sophie Bacq
8. Jonathan Bundy

Citations in the corpus

• A Burden of Responsibility: The Role of Social Approval at the Onset of a Crisis (2014, background): “Communication and public relations researchers have argued that an effective response strategy should match evaluators’ situational attributions of a crisis (Coombs, 1995, 2007b; Coombs & Holladay, 2004).”
• Impact of Past Crises on Current Crisis Communication (2004, methodology): “A history of product tampering meant that simply presenting instructing information, a viable strategy for victimization crises, would no longer be enough (Coombs & Holladay, 2004).”
• A Behavioral Theory of Social Performance: Social Identity and Stakeholder Expectations (2017, background): “…al., 2010), product recalls (Rhee & Haunschild, 2006; Zavyalova et al., 2012), boycotts (McDonnell & King, 2013), and crisis (Bundy & Pfarrer, 2015; Coombs & Holladay, 2004) has shed valuable insight into how firms respond to negative evaluations with a robust repertoire of defensive strategies…”
• Attribution Theory as a guide for post-crisis communication research (2007, background): “Applied to crisis management, a victim crisis becomes treated as an accident crisis and an accident crisis becomes treated as an intentional crisis when either consistency is high (crisis history) or distinctiveness is low (negative relationship history) (Coombs & Holladay, 2001,2004).”
• Emotions Matter in Crisis (2011, background): “Coombs and his colleagues did consider the concept of emotions in their SCCT framework (e.g., Coombs & Holladay, 2002, 2004).”
• Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007, background): “Research has shown limited support for this proposition ( Coombs and Holladay, 2004 ; Jorgensen, 1996 ; Rudolph et al ., 2004 ).”