Clinical empathy as emotional labor in the patient-physician relationship.

By E. Larson, Xin Yao. Journal of the American Medical Association (JAMA), 2005

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Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture (2019, background): “Deep acting has been linked with empathy, understanding, and interest, crucial cognitive and attitudinal elements of service recovery performance (Grandey, 2003; Larson and Yao, 2005).”
Building better work places through individual perspective taking: A fresh look at a fundamental human process (2008, methodology): “Drawing practical implications from this research, Larson (2005) recommended deep acting involving perspective taking as an important strategy for physicians to deliver better quality care and for physicians’ own mental health.”
How Do Distress and Well-being Relate to Medical Student Empathy? A Multicenter Study (2007, background): “Empathy is a multidimensional construct with cognitive, emotive, and behavioral domains.(44) Cognitive empathy relates to an individual’s capacity to understand another person’s perspective rather than being exclusively self-oriented, while emotive empathy refers to an individual’s tendency to respo”