The effects of authentic leadership on trust in leaders, organizational citizenship behavior, and service quality in the Chinese hospitality industry

By Shaoping Qiu, Amin Alizadeh, L. Dooley, Ruijuan Zhang. Journal of Hospitality and Tourism Management, 2019

167 citations recorded by the source corpus.

Abstract The purposes of these studies are twofold. One was to confirm the Authentic Leadership Questionnaire originally developed and validated by Walumbwa, Avolio, Gardner, Wernsing, and Peterson (2008) in the Chinese hospitality industry. The second purpose was to test whether authentic leadership influences employee's trust in leaders, customer-oriented organizational citizenship behavior (OCB), and service quality in the Chinese hospitality context and to examine the mediating role of trust in leaders. Data were collected in two stages from five-star hotels in all parts of China. It was discovered that authentic leadership is confirmed to be a higher-order factor construct with 4 first-order factors and 16 items in China. The relationship between authentic leadership and customer-oriented OCB was partially mediated by trust in leaders. Implications and limitation were also addressed in the conclusion.

Subfields: Demography, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/32c4993d9b4a2c6cc5b114f0639b6cb0b583307b

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In Demography

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In Organizational Behavior and Human Resource Management

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  3. Moazzam Ali
  4. Chidiebere Ogbonnaya

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