Implementing performance measurement systems: a literature review
By Mike Bourne, Andy Neely, J. Mills, Ken W. Platts. 2003
532 citations recorded by the source corpus.
Subfields: Management Information Systems, Public Administration
View Paper: https://www.semanticscholar.org/paper/2cda9e24709c1a75a6cb7d187030a5b1b82ccd40
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
- Monica Franco-Santos
- Andy Neely
- Federico Caniato
- Davide Luzzini
- Vieri Maestrini
- Paolo Maccarrone
- Pietro Micheli
- P. Lesníková
In Public Administration
Citations in the corpus
- Strategic Performance Management System and Corporate Sustainability Concept - Specific Parametres in Slovak Enterprises (2016, background): “In the case of measuring the impact of performance on customer satisfaction, it is not as obvious as in the case of measuring the impact of activities and performance on satisfaction of employees and local communities (Bourne et al., 2003).”
- Supply chain performance measurement systems: A systematic review and research agenda (2017, methodology): “Kaplan and Norton, 1996; Chenhall, 2005) and operational PMSs tackling specific functions of the organization (e.g. Bourne et al., 2000; Bourne et al., 2003; Neely et al., 2000; Bititci et al., 2006).”
- Performance measurement systems in the Finnish public sector (2007, methodology): “3 Challenges in PMS design and implementation process The performance measurement studies and literature have focused on the development of a measurement system and selection of measures, also called design phase, implementation phase, and promoting systems and platforms (Kaplan and Norton, 1992, 19”
- Towards a definition of a business performance measurement system (2007, background): “Bourne et al. (2003) “A business performance measurement system refers to the use of a multi-dimensional set of performance measures for the planning and management of a business” (p. 4) –”
- Does measuring intangibles for management purposes improve performance? A review of the evidence (2008, background): “In addition, despite the growth in computer capabilities and integrated software programs, many firms still face problems getting their disparate systems to provide timely performance measures in a consistent format that facilitates performance evaluation and data analysis, due to factors such as in”