Customer and Frontline Employee Influence on New Service Development Performance

By Horace L. Melton, Michael D. Hartline. 2010

265 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2b458cda82e5b5f8ef4aefd9303e26a53e028cd7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Gaby Odekerken-Schröder
2. Johanna Gummerus
3. Peter R. Magnusson
4. Barry L. Bayus
5. Anna Shaojie Cui
6. Fang Wu

In Marketing

1. C. Koskull
2. Per Skålén
3. Anna-Sophie Oertzen
4. Gaby Odekerken-Schröder
5. Saara A. Brax
6. Johanna Gummerus
7. Birgit Mager
8. Peter R. Magnusson

In Organizational Behavior and Human Resource Management

1. C. Koskull
2. Per Skålén
3. Anna-Sophie Oertzen
4. Gaby Odekerken-Schröder
5. Saara A. Brax
6. Johanna Gummerus
7. Birgit Mager
8. Peter R. Magnusson

Citations in the corpus

• Exploring value propositions and service innovation: a service-dominant logic study (2014, background): “managers and frontline employees, contribute to firms’ creation of value propositions (Cadwaller et al. 2010; Melton and Hartline 2010; Ordanini and Parasuraman 2011), we focused on innovation projects comprised of such personnel.”
• Co-creating services—conceptual clarification, forms and outcomes (2018, background): “Pragmatic benefits can be realized through shorter time-to-market when introducing new offerings (Chien and Chen, 2010), peer support for services (Melton and Hartline, 2010) and improved efficiency and effectiveness in operations (Bone et al., 2015).”