Examining the Mediating Role of Experience Quality in a Model of Tourist Experiences

By S. Cole, David Steven Scott. 2004

318 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/25e38b5d69343b0ef95cdbbb13889aa149ff1e46

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In Organizational Behavior and Human Resource Management

1. Hung-Che Wu
2. T. Lee
3. Chi-Han AI
4. R. van der Veen
5. Mengyun Li
6. M. Mason
7. F. Nassivera
8. Tao Li

In Sociology and Political Science

1. Hung-Che Wu
2. Haiyan Song
3. Gang Li
4. T. Lee
5. Nikolaos Stylos
6. Chi-Han AI
7. R. van der Veen
8. Mengyun Li

Citations in the corpus

• Influence of festival attribute qualities on Slow Food tourists’ experience, satisfaction level and revisit intention (2015, background): “…experiences, only a few studies have included the concept of visitor experience and empirically examined the visitor experience in relation to service quality, satisfaction and behavioural intention (Cole and Chancellor, 2009; Cole and Illum, 2006; Cole and Scott, 2004; Tian-Cole et al., 2002).”
• Relationship between Perceived Risk, Evaluation, Satisfaction, and Behavioral Intention: A Case of Local-Festival Visitors (2016, background): “Cole and Scott (2004) differentiated overall satisfaction from experience quality even though the latter was defined as those benefits that people experience as a result of a visit.”
• A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2017, background): “In addition, Cole and Scott (2004) employ three factors—entertainment, education, and community—to estimate the experiential quality of visitors to zoos. Furthermore, Jin et al. (2013) and Kao et al. (2008) propose that the measurement of experiential quality should be made in terms of immersion, su”
• Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination (2016, background): “Cole and Scott (2004) considered it to be the desire to visit, in a specific timeframe, a prior destination for a second time.”
• A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists (2009, background): “…also is important to tourism management because it influences destination choice (Cole & Crompton, 2003; Kozak & Rimmington, 2000) and future behaviors (Bigné et al., 2001; Cole, Crompton, & Willson, 2002; Cole & Scott, 2004; Lee, Yoon, & Lee, 2007; Lee, 2006, 2007; Yoon & Uysal, 2005).”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, background): “Cole and Scott (2004) employ three factors—entertainment, education, and community—to estimate the experiential quality of visitors to zoos.”
• Creative experiences, memorability and revisit intention in creative tourism (2016, background): “In addition, Liu, Lu, and Hsu (2010) developed a travel experience model of backpackers based on the tourist experience model proposed by Tian-Cole and Scott (2004), but replacing performance quality and overall satisfaction in the original model by experience seeking and memorability.”
• Synthesizing the effects of experiential quality, excitement, equity, experiential satisfaction on experiential loyalty for the golf industry: The case of Hainan Island (2016, background): “In a tourism context, several researchers (Chen& Chen, 2010; Cole & Scott, 2004; Crompton & Love, 1995) have identified experiential quality as a psychological outcome accorded to tourists who participate in tourism activities.”
• Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact (2020, background): “The intention to revisit a tourism destination can be seen as a type of post-consumption behavior (Cole & Scott, 2004) and has been defined as a visitor repeating an activity or revisiting a destination (Baker & Crompton, 2000).”
• The Visitors Behavioral Consequences of Experiential Marketing (2007, background): “…that the satisfaction has a significant impact on the behavioral intentions, such as loyalty (Baker & Crompton, 2000; Bigné & Andreu, 2004; Cole & Scott, 2004; Rittichainuwat et al., 2002; Yoon & Uysal, 2005), pay more (Baker & Crompton; Bigné & Andreu), willingness to recommend (Bigné et…”
• A Conceptualization of the Relationships Between Quality, Satisfaction, Behavioral Intention, and Awareness of a Festival (2013, background): “This quality, in this dimensions is associated with a service which can be built into a benefit package, which is a “clearly defined set of tangible (goods-content) and intangible (service-content) attributes, which the customer recognizes, pays for, uses or experiences” (Collier, 1994, p. 63). Serv”
• Natural soundscapes and tourist loyalty to nature-based tourism destinations: the mediating effect of tourist satisfaction (2018, unknown): “…in different nature-based settings such as coastal destinations, wetlands, forest recreation areas, coastal scenic areas, national park, rainforests, and islands (see Chen & Tsai, 2007; Cole & Scott, 2004; Hwang, Lee, & Chen, 2005; Lee, 2007, 2009; Lin, Chen, & Liu, 2003; Prayag, 2009).”
• THE HONG KONG TOURIST SATISFACTION INDEX (2012, background): “Many of these outcomes have been identified across a range of tourism studies, such as increased loyalty amongst zoo visitors (Cole & Scott, 2004), the increased likelihood of tourists revisiting Thailand (Rittichainuwat, Qu, & Mongknonvanit, 2002), a willingness to pay more amongst festival goers…”