Consumer Emotional Intelligence: Conceptualization, Measurement, and the Prediction of Consumer Decision Making

By Blair Kidwell, D. Hardesty, Terry L. Childers. 2008

179 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology

View Paper: https://www.semanticscholar.org/paper/1a5cb1c652d7647b1c857f5ba268eb1824dd51cf

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. John G. Lynch
2. Blair Kidwell
3. Terry L. Childers
4. D. Hardesty
5. Richard G. Netemeyer
6. Stephen A. Spiller
7. A. Andreasen
8. Maura L. Scott

In Social Psychology

1. Blair Kidwell
2. D. Hardesty
3. Terry L. Childers
4. Dewi Rooslani Tojib
5. J. Kees
6. Maura L. Scott
7. Yelena Tsarenko
8. Laura Peracchio

Citations in the corpus

• A Generalizable Scale of Propensity to Plan: The Long and the Short of Planning for Time and for Money (2010, background): “Research on “situation-specific thinking style” shows that one can develop measures of stable cognitive traits pertaining to how consumers think in certain kinds of tasks (Kidwell, Hardesty, and Childers 2008; Lichtenstein, Netemeyer, and Burton 1995; Novak and Hoffman 2009; Weber et al. 2002).”
• The Temporal and Focal Dynamics of Volitional Reconsumption: A Phenomenological Investigation of Repeated Hedonic Experiences (2012, unknown): “Future research could thus link reconsumption to traits such as innovativeness (Midgley and Dowling 1978), need for uniqueness (Tian, Bearden, and Hunter 2001), or emotional intelligence (Kidwell, Hardesty, and Childers 2008).”
• The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes (2012, background): “Recent studies demonstrate that consumers actively use EI in a variety of consumption episodes to achieve the most optimal outcomes from the encounters (Gabbott et al., 2011; Kidwell et al., 2008).”
• Promoting positive change: Advancing the food well-being paradigm☆ (2013, background): “Recent research suggests that a consumer's ability to skillfully acquire, appraise, understand, and manage emotions in a purchase or consumption situation is highly beneficial (i.e., consumer emotional intelligence; Kidwell et al., 2008a).”
• Emotional Calibration Effects on Consumer Choice (2008, methodology): “Emotional ability was assessed using the Consumer Emotional Intelligence Scale (CEIS; Kidwell et al. 2008), which has been adapted to the domain of consumer behavior from the more general MSCEIT (Mayer et al.”