Impact of sales force automation on technology-related stress, effort, and technology usage among salespeople

By Deva Rangarajan, Eli Jones, Wynne W. Chin. 2005

140 citations recorded by the source corpus.

Subfields: Information Systems and Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/165c7af4368460358fa0dca631dd04cb86ac19be

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. T. Falk
2. Monideepa Tarafdar
3. Bert Weijters
4. Niels Schillewaert
5. T. S. Ragu-Nathan
6. Ellen Bolman Pullins
7. Deva Rangarajan

In Social Psychology

1. Monideepa Tarafdar
2. Ellen Bolman Pullins
3. T. S. Ragu-Nathan
4. T. Falk
5. Niels Schillewaert
6. Bert Weijters
7. Sven Laumer
8. Tim Weitzel

Citations in the corpus

• Examining impacts of technostress on the professional salesperson's behavioural performance (2014, background): “However, there is evidence that salespeople would rather spend time in front of customers than behind a computer screen (e.g., Rangarajan, Jones, and Chin 2005; Geiger and Turley 2006).”
• Technostress: negative effect on performance and possible mitigations (2015, background): “More recently, however, greater attention has been placed on ongoing use and assimilation of IS (Ahearne et al., 2004; Rangarajan et al., 2005; Ahearne et al., 2008; Rapp et al., 2008; Ahearne & Rapp, 2010).”
• Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting (2007, background): “In addition, the nature of the task at hand and its interaction with technology has been found to play an important role in the perceptions of the technology among individuals in an organizational setting (Rangarajan, Jones, and Chin 2005).”