Impact of perceived organizational support, psychological empowerment and leader member exchange on commitment and its subsequent impact on service quality

By Deepakshi Jaiswal, R. Dhar. 2016

86 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/144acf7a85a08ce09fb1da65ccb420a2b83e4891

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In Organizational Behavior and Human Resource Management

1. Hyung-Min Choi
2. Heerae Kang
3. Yuan Li
4. Woo Gon Kim
5. Osman M. Karatepe

Citations in the corpus

• Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics (2017, background): “Furthermore, it has been found to be positively associated with employee service performance outcomes in the Asian contexts (Dhar, 2015; Jaiswal and Dhar, 2016).”
• How to fuel employees’ prosocial behavior in the hotel service encounter (2020, background): “However, those studies employed both constructs as the antecedents for the outcome variables, such as OCB, job performance (Chiang and Hsieh, 2012), or employee commitment (Jaiswal and Dhar, 2016) but did not investigate the linkage between them.”